Please enter your details below to view this content

First Name
Last Name
Thank you!
Error - something went wrong!

Personal Lines: Winning and keeping the digital-native customer

Part One of the 'After the shock — insurance in 2021 and beyond' series of reports

Historically, personal lines insurers have competed almost exclusively on price. This is changing.
There is a notable shift towards a customer-centric approach that does include presenting a competitive price but also goes far deeper, delivering an end-to- end digital experience that continually adds value to the customer’s life using smart technology.

About the Author

Stephen Richardson

Stephen Richardson — Market Consultant

Follow on Linkedin More from Stephen Richardson
Previous Flipbook
SME insurance: Servicing the modern-day business
SME insurance: Servicing the modern-day business

SME Insurance: Servicing the modern-day business. Part two of 'After the shock — Insurance in 2021 and beyond'

Next Flipbook
The lifeblood of insurance
The lifeblood of insurance

Unlocking potential with data — how insurers can finally address their legacy estate to truly embrace the d...