There are moments in history that mark significant turning points for an industry. We are coming towards the end of one of those moments. If 2020 was defined by a single, global market shock (that of the COVID-19 pandemic, in case you weren’t sure) then 2021 – in a business sense – will be defined by how organisations respond to the ‘new normal’.
In this report I hope to show where the competitive advantage lies within each segment of the insurance market – personal lines, SME insurance and commercial lines – by highlighting the key trends and direction of movement of each. I will also touch on MGAs and Underwriting Agencies, Big Tech in insurance and the high-level technology trends we are seeing in the market.
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