SSP’s Response to Novel Coronavirus (COVID-19)

March 20, 2020 Stephen Lathrope

In these uncertain times I wanted to write to you to update you on what we are doing here at SSP to support you and your business and to ensure the safety of our employees and other stakeholders.

The SSP Board and management team have been monitoring the situation since the COVID-19 outbreak began. We have been taking steps to test our business continuity plans to minimise any disruptions to the service to our customers and ensure that our employees are protected.

In light of this, we have introduced certain precautionary measures:

  • We have implemented a ban on international business travel 
  • Face to face meetings have been restricted and replaced with video/telephone conferences
  • Travel between SSP sites, unless it is essential has been stopped
  • We have cancelled all visitor meetings and asked for all visits to customers’ sites to be postponed or replaced with calls or video conferences where possible
  • All SSP staff are now working from home until further notice

The development of the situation is being monitored closely, and a daily call with our Executive team on the management of our response is taking place.

In most cases, the solutions we supply to our customers are accessible from different locations so if you are placing restrictions on your teams’ mobility, we will be able to help you with remote access. For further information about home working, please visit our support portal at

We recognise that this is a rapidly evolving situation and we will keep you updated on any relevant developments. 

Stephen Lathrope | Chief Executive

Last updated 20 March 2020

About the Author

Stephen Lathrope

Chief Executive Officer — Steve joined SSP in 2011 as Managing Director of the Insurer Division, with responsibility for more than 120 insurance company and MGA customers worldwide. Ahead of his appointment to the role of CEO, he was promoted to Chief Customer Officer and then latterly Group Managing Director. Before joining SSP, Steve spent 19 years with Accenture as a partner in the global Insurance practice, consulting with a wide range of insurance companies in the UK and globally and advising on business and technology change.

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