SSP Eye

SSP eye issue 9

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Investing in digital age In this issue... Investing in innovation for the digital age 2 Editor: Lucy Minton T: +44 (0) 121 779 8357 E: lucy.minton@ssp-worldwide.com Contributors: Design: 485 Graphics Content: SSP Marketing Team Laurence Walker, Chief Executive Officer, SSP 2016 has been a tumultuous year for the industry and consumers alike. Until the activation of Article 50 begins the Brexit process, the terms of the UK's exit from the EU remain unclear, and the recent presidential election has created further political uncertainty globally. While insurance companies plan how to mitigate the impact on their businesses, the ground is shifting under their feet. Insurance customers are more empowered and are demanding the same omni- channel and personalised journey they receive every day from the retail sector. Open for business on commercial lines 6 Engage the customers of tomorrow today 8 The strength of partnership in Asia Pacific 12 The new look SSP website - coming soon 14 Real life report: Ando Insurance 16 SSP out and about 18 Insurance customers are more empowered and are demanding the same omni- channel and personalised journey they receive every day from the retail sector Keychoice - the highlights of 2016 20 SSP celebrates most successful year in Africa 22

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