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Achieving the Benefits of Faster Technology Adoption to Deliver Digital Customer Service Excellence - White Paper

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Further reading "Insurance 2020: The digital prize – Taking customer connections to a new level" PwC "Insurance Eptica multichannel customer experience study" Eptica "Insurance 2020: Turning change into opportunity" PwC "The Internet of Things" Cisco April 2011 About SSP SSP is the leading provider of distribution and modernisation solutions for the general insurer. Assets spanning the full intermediary to insurer value chain. An understanding of the commercial and personal lines markets built over 25 years. Unparalleled project delivery experience gained with 160 customers located in 20 countries in Europe, North America, Africa, and the Asia-Pacific region. Around 700 professionals with the advisory, delivery and servicing expertise to support IT modernisation. SSP works with clients to help them enhance operations and boost top and bottom line growth by renovating or replacing their back-office systems with modern and innovative enabling software solutions. Clients include Absa, Aegon, Aviva, Axa, CGU, HSBC, Insurance Box, Progressive, QBE, RBS Insurance, RSA and Zurich. Plus entities at Lloyd's focused on the retail insurance market. You can find more about SSP at www.ssp-worldwide.com. Contact us To find out more about digitising the customer journey, visit www.ssp-worldwide.com, call 0800 590 705 or email info@ssp-worldwide.com. Head Office: Second Floor G Mill, Dean Clough, Halifax, West Yorkshire, HX3 5AX www.ssp-worldwide.com Insurance Leadership Group Insuring our future

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