White Papers

After the shock - insurance in 2021 and beyond

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After the shock — Insurance in 2021 and beyond 2 Contents Executive Summary 3 Personal lines: Winning (and keeping) the digital-native customer 4 SME insurance: Serving the modern-day business 12 Commercial lines: Data, expertise and a hardening market 19 MGAs and underwriting agencies: The battle for capacity 26 Big Tech in insurance: Could this be the year? 28 Technology trends: Data, ecosystems and the public cloud 30 Summary 32

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