The Customer Support Portal provides a wealth of information about SSP products and services. All SSP customers are provided with a user login that allows them to raise, keep track of any incidents and or issues, as well as to access helpful documents.
Following customer feedback, via our regular broker survey and speaking to pilot customers, it was paramount that a revitalised portal was needed, which would improve the user experience for SSP customers.
We are pleased to announce that the new portal is a complete transformation from the previous site. One of the key benefits allows customers to view the site on mobile and tablet devices, providing the support they need whilst on the go. The new functionality, new search facilities and useful content will ultimately reduce time and effort for SSP customers. Users will also be able to view and find the relevant and useful content tailored to their SSP system.
“The portal is accessed globally from customers all over the world. During a week period in May, we reported 1,429 logins by 470 distinct users (across 43 different countries). Therefore, we wanted to ensure that all of our customers, whether they are local small brokerage to large insurers, have the support that they require as and when they need it.” — Justine Robertson, SSP’s Service and Operations Manager
The SSP Customer Portal is now live, with web-chat to follow soon. Look out for further information about the changes and how to get the most out of the new functionality and enhancements.
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